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Provider Updates

These updates support providers by highlighting new classes, trainings, resources, chats, procedures, and programs. You will also find advice and guidance for providers. Subscribe to updates or See Alliance News


Accreditation Notification

All providers who are required to have national accreditation must submit all accreditation renewals and documentation through ACS. If you have not done so, please log in to ACS and update your accreditation information.

If your agency is showing as having an expired accreditation date this may impact your ability to be paid for services requiring accreditation. To learn how to submit accreditation information in ACS, please see the Alliance Health Provider Maintenance Tutorial.

Providers who have been accredited two years or more need to submit to Alliance only the official notification (e.g., letter, memorandum, certificate, etc.) from the accrediting body within 30 days of receipt. Providers who receive only a provisional or one-year accreditation must submit all findings of the accrediting body to Alliance within 30 days of receipt. Upon review of the findings, Alliance will determine whether there is a need for targeted monitoring.

If your accreditation is not up to date you will be receiving outreach from your provider network relations staff.  Expired accreditations must be updated immediately to prevent any further action.

Providers who have difficulty accessing ACS should call Alliance Provider Helpdesk at 919-651-8500 between 8:30 am and 5:15 pm Monday-Friday, and choose option 2, “IT/log in issues.”

Please note: Only providers who are required per NC DMA Clinical Coverages Policies to be nationally accredited by one of the following accrediting bodies are required to inform Alliance of their accreditation status: Commission on Accreditation of Rehabilitation Facilities (CARF), The Council on Quality and Leadership (CQL), The Joint Commission, or Council on Accreditation (COA).

Providers who have questions regarding accreditation may e-mail [email protected].

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