Clinician

NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans will launch July 1, 2024. Choice period ends on May 15, 2024. Please call to select your PCP. Find PCPs available in our health plan.

Member and Recipient Services: 800-510-9132 | BH Crisis Line: 877-223-4617

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    - Member and Recipient Services
      800-510-9132 or Relay: 711
      For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
      
      Behavioral Health Crisis Line
      877-223-4617 (24 hours a day, 7 days a week)
      If you are in danger or need immediate medical attention, call 911.
      If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help.
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WHITNEY BYRD FRANCO

Counselor: Professional (NPI: 1477003697)

Primary Care Provider (PCP)	No
Health Plans Accepted	NC Medicaid Direct, Tailored Plan
Gender	Female
Languages or Translation Services	English, Spanish

Locations

Site Name	Address	County	Phone
PINNACLE FAMILY SERVICES OF NC LLC	351 Wagoner Dr Ste 175 Fayetteville, NC 28303	Cumberland	910-423-0598
PINNACLE FAMILY SERVICES OF NC LLC	1708 S Mebane ST STE 302 BURLINGTON, NC 27215	Alamance	336-229-4624
PINNACLE FAMILY SERVICES OF NC LLC	831 Baxter St Ste 205 CHARLOTTE, NC 28202	Mecklenburg	704-375-6310
PINNACLE FAMILY SERVICES OF NC LLC	241 Grant St WEST END, NC 27376	Moore	910-673-3535

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This information was last updated on 05/10/2024

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To learn more about enrolling for services as part of the Alliance Health Plan, contact Member and Recipient Services at 800-510-9132 (Relay 711).

Member and Recipient Services

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Member and Recipient Services

Behavioral Health Crisis Line

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WHITNEY BYRD FRANCO

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