Alliance Health is sponsoring a FREE North Carolina Peer Support Specialist Certification Training for residents of Wake, Cumberland, Johnston and Durham Counties Monday, June 24 through Friday, June 28, 2019. The 40-hour training is an intense and rigorous professional development course that includes introductory coursework, homework, class exercises and sharing your recovery story. Acceptance is competitive, and includes an application and interview process. Click here to learn more and apply.
NCDHHS has released LME-MCO Joint Communication Bulletin #J325, which clarifies the requirements for state funds to be used for the provision of services to individuals with intellectual or developmental disabilities. Psychologists that provide testing for this population should take special note of requirements.
Over the coming months the Alliance Crisis and Assessment Center at 1724 Roxie Avenue in Fayetteville will be transitioning to a new provider, RI International. Learn more about how this will impact the services offered at the facility during this transition period and about other community resources available to individuals experiencing behavioral health crisis.
The deadline for Alliance’s 2019 annual Community Needs Assessment is Sunday, May 19. This annual survey evaluates service capacity, needs and gaps in Cumberland, Durham, Johnston and Wake counties. We are seeking input from our community through multiple approaches, including a web-based survey. Information received through this process will inform our service planning and development efforts for the next year and help us better serve adults, children and families in the Alliance region. Please help us obtain community feedback by responding to this survey and by distributing this message to others who may have an interest in responding. Members and families who do not have internet access or would prefer to submit a hard copy can access one here.
A document posted last week regarding submission of requests for Psychological Testing Services in Alpha contained invalid information. Click here for the updated document.
The AlphaMCS build is complete, please clear your cache and internet browser cookies before logging into the application.
The next AlphaMCS build is scheduled to occur this Wednesday, April 24, 2019. The system will be unavailable from 5:00 p.m. – 9:00 p.m. Please make sure you are logged out of the AlphaMCS system prior to 5:00 p.m.
Spotlight on Improvement!
For the past several years Alliance has been working on a Quality Improvement Project (QIP) focused on increasing providers’ compliance with after-hours first responder responsibilities. Project interventions included provider outreach/feedback calls, technical assistance/training, and referrals to Alliance’s Corporate Compliance Committee for multiple unsuccessful tests. Working closely with providers, Alliance saw an increase in the number of satisfactory test calls. In fact, during the final QIP measurement 94% of providers were in compliance with after-hours testing protocols. That represents a 30.5% increase for the fiscal year, and a 74% increase since FY16; exceeding Alliance’s goal of having 85% of provider agencies in compliance! Although Alliance will continue to test provider First Responder capabilities, because of this documented improvement, Alliance successfully closed the First Responder QIP in September 2018. Alliance would like to thank all of the providers who participated in this QIP for their collaboration and ongoing commitment to system-wide quality improvement.
Click on the graphic below to see it in detail.
Access and Information Center:
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.