Appeals Policies and Processes This page explains the rights that recipients have to appeal an Alliance decision, and how that process works. Learn more about Appeals Policies and Processes Complaints Policies and Processes If you are unhappy or have a complaint, you may talk with your primary care provider, and you may call Member and Recipient Services at 800-510-9132. Learn more about Complaints Policies and Processes State Non-Medicaid Appeal Panel This page explains what the State Non-Medicaid Appeal Panel is and how it works. Learn more about State Non-Medicaid Appeal Panel