NC Medicaid has changed the start date for Tailored Plans to April 1, 2023. Until then people will keep getting services the way they do now. Learn about town hall meetings!

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Home / Recipients / Appeals and Complaints

Appeals and Complaints

Appeals Policies and Processes

This page explains the rights that recipients have to appeal an Alliance decision, and how that process works.

Complaints Policies and Processes

If you are unhappy or have a complaint, you may talk with your primary care provider, and you may call Member and Recipient Services at 800-510-9132.

State Non-Medicaid Appeal Panel

This page explains what the State Non-Medicaid Appeal Panel is and how it works.

This page was last reviewed for accuracy on 02/10/2022

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To learn more about enrolling for services as part of the Alliance Health Tailored Plan, contact Member and Recipient Services at 800-510-9132, Monday-Saturday, 6 a.m. to 7 p.m.

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Appeals and Complaints

Appeals Policies and Processes

Complaints Policies and Processes

State Non-Medicaid Appeal Panel

Behavioral Health Crisis Line

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