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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans will launch July 1, 2024. Choice period ends on May 15, 2024. Please call to select your PCP. Find PCPs available in our health plan.

Effective February 1, 2024, citizens of Harnett County are being served by Alliance Health. Access more information for or for providers.

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Grievances Submission

This page describes the process providers can use in submitting a grievance.

Providers may file a grievance orally or in writing or dispute over any aspects of the operations, activities, or behavior of the plan except for any dispute over for which the provider has appeal rights. A Provider may file a grievance by mailing or faxing a Complaint Request Form with supporting documentation to Alliance’s Grievance Department.

Providers must file their grievance no later than 30 calendar days from the date the provider becomes aware of the issue generating the complaint.

A written provider grievance will be mailed directly to Alliance’s Grievance Department. Get more information about the Grievance Department.

When acting as the Member’s representative, a provider may not file a grievance on behalf of the Member without written consent from the Member.

Alliance will give all providers written notice of the provider grievance procedures at the time they enter into contract with Alliance.

This page was last reviewed for accuracy on 02/06/2022