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Accessing Behavioral Health and I/DD Tailored Plan Services

Members are able to access an array of routine health care and specialty services, including many behavioral health care services and supports, in a variety of ways. This page tells how.

parents with Down syndrome young man

Members can access many kinds of routine health care and specialty services, including many behavioral health care services and supports, in a variety of ways. You can get many health care services directly by calling your primary care physician (PCP). If your primary care provider cannot provide you with the service you need, they will refer you to a specialist within the Alliance Provider Network.

In addition to routine medical care, you can get most behavioral health services by contacting an in-network behavioral health provider directly.

As an Alliance Tailored Plan member, you can get care management services. Your care manager will help refer you to needed services and coordinate your care. Contact your care manager at any time, 24 hours a day, 7 days a week.

Also, Alliance Member and Recipient Services representatives can help you find needed health care services.  A representative can connect you directly with:

  • Your PCP
  • Behavioral health services

A representative also can refer you to:

  • Services and supports to individuals with intellectual and developmental disabilities
  • Special services for individuals who have a traumatic brain injury

You can reach Member and Recipient Services at 800-510-9132 Monday through Saturday from 7 a.m. to 6 p.m.

If you are having a behavioral health crisis or need urgent behavioral health care, contact your provider directly if you are in treatment or contact the Alliance behavioral health crisis line 24 hours a day, 7 days a week at 877-223-4617. A licensed behavioral health professional will refer you to the care you need.

Traumatic Brain Injury Waiver

Alliance Health is piloting a Traumatic Brain Injury Medicaid Waiver in the North Carolina counties we serve for health plan members insured by Medicaid. The waiver is designed to provide an array of community-based rehabilitative services and supports that facilitate recovery and promote choice, independence and community involvement.

This page was last reviewed for accuracy on 02/06/2022