Accessing Services

There are several different ways to reach out for help on the telephone from Alliance. This page explains how.

Members are able to access an array of routine health care and specialty services, including many behavioral health care services and supports, in a variety of ways. This page tells how.

Help is available from Member and Recipient Services and from your care manager. Learn more here.

In Lieu of Services (ILOS) are services that have been approved by NCDHHS to be medically appropriate and cost-effective substitutes for covered services or setting under the State Medicaid Plan.

During a State of Emergency or disaster, you can contact Member and Recipient Services at 800-510-9132 or our 24/7 behavioral health crisis line at 877-223-4617.