TBI Landing Page - Alliance Health

Help is available for Traumatic Brain Injury

Alliance Health serves theCitizens of Wake, Durham, Cumberland and Johnston Counties

call: (800) 510-913224/7 Access and Information Line

What is Traumatic Brain Injury?

A Traumatic Brain Injury (or TBI) can be the result of a bump, jolt, or blow to the head, which can lead to potentially chronic challenges affecting not only the person but also their family and community. 

TBI’s are most often caused by:

FallsMotor Vehicle CollisionsAssaultsBlasts

TBI Waiver Impact

View the story of a Fuquay-Varina man helped by the TBI waiver(courtesy WRAL)

Frequently Asked Questions

Alliance was selected by the NC Department of Health and Human Services to operate a pilot Waiver for Traumatic Brain Injury (TBI) in Durham, Wake, Cumberland and Johnston counties.

What is NC’s TBI WAIVER?

The TBI Waiver provides an array of home and community based services, through a three-year Medicaid waiver pilot, in Alliance’s four-county region. The waiver is designed to provide an alternative to nursing facility care or specialty rehabilitation hospital care for eligible individuals with a traumatic brain injury.

Who may be eligible?

– Adults with cognitive, behavioral and or physical support needs. 

– Individuals who have sustained a diagnosed TBI on or after their 22nd birthday. 

– Adults who meet specialty rehabilitation hospital or skilled nursing level of care and who meet financial eligibility requirements may be eligible to participate in this Medicaid waiver.

What is Alliance Health?

Alliance Health is the managed care organization for publicly-funded behavioral healthcare services for the people of Durham, Wake, Cumberland and Johnston counties.

For more information or to make a referral call our Alliance Health Access and Information Line.Ask to speak with someone about TBI services.

Limited funding can result in waiting lists
for publicly-funded services, but don’t be
discouraged from applying. Alliance Health
will do its best to connect you to community
resources, even if you must go on a waiting list
for other services.

call: (800) 510-913224/7 Access and Information LineLearn MoreVisit us at AllianceHealthPlan.org

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Page last modified: April 30, 2020
Access and Information Center
(800) 510-9132
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.


Provider HelpDesk
(919) 651-8500
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.


Confidential Fraud and Abuse Line
(855) 727-6721
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.


Alliance Offices
(919) 651-8401
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.

COVID-19 updates from CDC or NC DHHS. Access COVID-19 resources for providers.

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