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Credentialing and Enrollment Changes

Alliance strongly recommends that providers and sites that are currently going through the Alliance credentialing process, and/or any future enrollment/credentialing requests, and are not currently enrolled in NCTracks to enroll in NCTracks effective immediately.

Per NC DMA (Joint Communication Bulletin #J240), effective July 1, 2017 Alliance will no longer be able to enroll new providers (including new sites) in NCTracks via the Provider Upload process. However, all providers (including new sites) are required to be enrolled in NCTracks in order to also be enrolled in the Alliance Behavioral Healthcare Network.

Alliance strongly recommends that providers and sites that are currently going through the Alliance credentialing process, and/or any future enrollment/credentialing requests, and are not currently enrolled in NCTracks to enroll in NCTracks effective immediately. Alliance will not be able to enroll providers in ACS until the provider is successfully enrolled in NCTracks.

Alliance will continue to credential providers. Effective June 12, 2017, providers may receive two notification letters from Alliance. A provider will receive a credentialing letter once a credentialing decision has been made. However, if a provider is not enrolled in NCTracks the provider will not be enrolled in Alliance and entered into ACS until the provider is successfully and correctly enrolled in NCTracks. Providers are responsible for notifying Alliance at [email protected] once they are enrolled in NCTracks. The provider will receive a separate enrollment letter from Alliance once Alliance is able to confirm verification that the provider is enrolled correctly in NCTracks. If a provider is enrolled in NCTracks at the time the credentialing approval is completed they will receive only one letter, a Credentialing/Enrollment approval letter.

This page was last reviewed for accuracy on 08/03/2021