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NC Medicaid has changed the start date for Tailored Plans to October 1, 2023. Until then people will keep getting services the way they do now.

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Provider Updates

These updates support providers by highlighting new classes, trainings, resources, chats, procedures, and programs. You will also find advice and guidance for providers. Subscribe to updates or See Alliance News

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01/25/2023

Virtual EVV Home Health Stakeholder Meeting

NCDHHS Division of Health Benefits will hold a  virtual electronic visit verification (EVV) home health stakeholder meeting on Tuesday, January 31, 2023, 2–3 pm. Meeting registration is required. Click here to register. After registering, you will receive a confirmation email containing information about joining the webinar.

Latest Provider Updates

03/24/2023
Important Change to Address Requirements on Claims
Beginning April 1, 2023, the provider addresses listed on claims claim must exactly match the provider address listed in NCTracks. The full address, including street address line 1, street address line 2, city, state and zip+4, must match exactly. To avoid denials, please review your claims file...
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03/22/2023
Person-Centered Planning Update
On December 13, 2022, Joint Communication Bulletin #J440: Person-Centered Planning Training announced the Person-Centered Planning Training Project. On March 9, 2023, Joint Communication Bulletin #J445 announced that effective June 1, 2023, the utilization review process should be updated to...
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03/21/2023
Alliance Claims System 01.18.00 Build Scheduled
The next Alliance Claims System (ACS) build is scheduled to occur Wednesday, March 22, 2023. The system will be unavailable starting at 5 PM. The build should be completed by 9 PM.
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Alliance Provider Support is available to answer provider questions about authorization, billing, claims, enrollment, ACS, or other issues.

Call 855-759-9700 Monday-Saturday from 7:00am-6:00pm.