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Provider Updates

These updates support providers by highlighting new classes, trainings, resources, chats, procedures, and programs. You will also find advice and guidance for providers. Subscribe to updates or See Alliance News

11/30/2021

HHAeXchange Live System User Training Scheduled

The NC LME and PHP HHAeXchange live system user training will give users an opportunity to ask questions and receive a live demonstration of the HHAeXchange system. Trainings will be held on Tuesday and Thursday for two weeks. Every webinar will have a live Q&A chat option available for questions and real-time system demonstration requests.

Course descriptions and sign-up links are below, with the intended audience for each webinar in parenthesis, based on the user’s role in HHAeXchange: system administrator (Admin), billing staff (Biller) and agency coordinator/staffing/HR (Coordinator).

Visit Management Webinar
December 7 and December 14

Register for the Visit Management webinar.

HHAeXchange Management (Admin + Coordinator); User Type: HHAeXchange
10 am–12 pm: This live training will demonstrate member management, scheduling, visit management and capturing missed visits.

HHAeXchange Electronic Visit Verification (EVV) (Admin + Coordinator)
2–3:30 pm: EVV compliance.
This live training will cover Mobile App Setup (Agency and Caregiver), IVR utilization, Call Dashboard and GPS Management.

Billing Webinar
December 9 and December 16

Register for the Billing webinar.

HHAeXchange Billing (Admin + Biller); User Type: HHAeXchange and EDI
10 am–12 pm: This live training will demonstrate Iimporting visits (EDI), EDI tool (EDI), rate management, pre-billing, invoicing, billing review, exporting claims & status, managing diagnosis codes, un-billing, adjusting visit (claim), re-billing.

Please select the appropriate dates with the time options applicable for your role before signing up. 

 

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