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NC Medicaid has changed the start date for Tailored Plans to October 1, 2023. Until then people will keep getting services the way they do now.

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HHAeXchange Live System User Training Scheduled

The NC LME and PHP HHAeXchange live system user training will give users an opportunity to ask questions and receive a live demonstration of the HHAeXchange system. Trainings will be held on Tuesday and Thursday for two weeks. Every webinar will have a live Q&A chat option available for questions and real-time system demonstration requests.

Course descriptions and sign-up links are below, with the intended audience for each webinar in parenthesis, based on the user’s role in HHAeXchange: system administrator (Admin), billing staff (Biller) and agency coordinator/staffing/HR (Coordinator).

Visit Management Webinar
December 7 and December 14

Register for the Visit Management webinar.

HHAeXchange Management (Admin + Coordinator); User Type: HHAeXchange
10 am–12 pm: This live training will demonstrate member management, scheduling, visit management and capturing missed visits.

HHAeXchange Electronic Visit Verification (EVV) (Admin + Coordinator)
2–3:30 pm: EVV compliance.
This live training will cover Mobile App Setup (Agency and Caregiver), IVR utilization, Call Dashboard and GPS Management.

Billing Webinar
December 9 and December 16

Register for the Billing webinar.

HHAeXchange Billing (Admin + Biller); User Type: HHAeXchange and EDI
10 am–12 pm: This live training will demonstrate Iimporting visits (EDI), EDI tool (EDI), rate management, pre-billing, invoicing, billing review, exporting claims & status, managing diagnosis codes, un-billing, adjusting visit (claim), re-billing.

Please select the appropriate dates with the time options applicable for your role before signing up. 


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