IDD providers: We need your help in scheduling the monitoring visits required for members receiving Innovations services. Each member’s assigned service consultant (care team member who monitors Innovations services) will be contacting you in the very near future to schedule regular monitoring visits. Please work with the service consultant to ensure these visits get scheduled.
Access and Information Center:
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.