All providers are requested to complete an online Provider Readiness Assessment Survey is to help the North Carolina Department of Health and Human Services (NC DHHS) understand the array of prevention services (mental health treatment provided by a clinician, substance use disorder prevention and treatment services provided by a clinician, and in-home, parenting skill-based programs) across the state, identify gaps in services, and inform decisions about what evidenced-based programs should be in the Title IV-E five year prevention plan to meet the needs of North Carolina’s children and families. Access a webinar that explains the survey. Access the online survey.
Access and Information Center:
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.