Innovations providers should note that there are changes to the out of state travel notification process and form. Effective March 18, 2019 Alliance is changing the form and procedure for PIHP approval of out-of-state travel for Innovation members. Please access the form here, complete it and sign to document agency supervisory or agency of choice approval. Submit the form to [email protected]. Alliance will review and return an Alliance-signed copy.
Access and Information Center:
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.