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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans (Tailored Plans) will launch July 1, 2024.

Effective February 1, 2024, citizens of Harnett County are being served by Alliance Health. Access more information for health plan participants or for providers.

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System of Care

System of Care is designed to build on the strengths of citizens to improve access to services and build a partnership between people seeking treatment and the agencies that provide services.

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System of Care

System of Care (SOC) is a person-centered approach to care. This means it plans care based on a person’s strengths and their goals. SOC plans care based on what will work best for the person and the care they can get. SOC helps people and their families live healthy and happy lives at home, school, and in their community.

Each county Alliance serves has a System of Care Coordinator. Please contact them if you would like to learn more:

Cumberland County – Sharon Glover, 910-491-4813
Durham County – Ashley Bass-Mitchell, 919-651-8498
Johnston County – Ashley Bass-Mitchell, 919-651-8498
Mecklenburg County – Noel Thomas-Lester, 704-390-3364
Orange County – Laurie Williamson, 919-651-8928
Wake County – Margaret Soler, 919-651-8654

What is a community inclusion planning meeting?

Community Inclusion Planning Meetings (CIPMs) give members and their family the chance to make an action plan to meet their care goals. Goals may include:

  • Physical health
  • Mental health
  • Housing
  • Transport
  • Getting a job
  • Social events
  • Education
  • Legal help
  • Help with money
  • Spiritual needs

CIPM action plans are built around what members do well and enjoy. The member or their family leads the meeting. If a family applies for a CIPM for someone, they must explain the reason for the meeting to the member and the member must want to take part.

What happens during a CIPM?

A CIPM is a 1-hour meeting. During this time, a member and their family will meet with a team of people from a variety of community groups. The member, or family member who helped them apply, will share their care needs and goals. The team will help write a CIPM action plan with the member and their family. At the end of the meeting the group will look over the action plan and anyone the member wants will get a copy.

What happens after a CIPM?

After the meeting the member, their support team, and the CIPM team will work to make sure the plan is working. Each person who joins the meeting will take on a task. If there are any issues, the person in charge of that task will contact other people in the community for help.

A Community Inclusion Planning Coordinator or Member Inclusion and Outreach will meet or have a call with the member or their family 4 times during the  year after the meeting to check how the plan is working.

How do I get started?

To schedule an in-person or virtual (online) CIPM, contact a Community Inclusion Planning Coordinator by sending an email to [email protected]. If you need a new meeting time, let the Community Inclusion Planning Coordinator in your county know at least 5 days before your scheduled meeting time, or as soon as you know.

Network of Care

Durham Network of Care and Wake Network of Care are sources to find care and support. Network of Care shares information on local services and groups. It also has a Learning Center with health and wellness information in many languages. You can also create a private and safe Personal Health Record to save helpful services, contacts, and your health record.

Flex Funds

Flex funds help make informal services better. Informal services connect people to community resources and support such as summer camps, social events, or help with forms. To take part, the person must be in a mental health, developmental disability, or substance use treatment program with Alliance.

To learn more, contact Member and Recipient Services at 800-510-9132, Monday-Saturday, 7 a.m. to 6 p.m.

Community Collaboratives

The Community Collaborative brings groups together to create programs to address gaps, needs, and blocks to care and support for children and their family. Groups that may take part include:

  • Health care providers
  • Schools
  • The military
  • Advocate groups
  • Juvenile (youth) justice
  • Courts
  • Health departments
  • Local businesses
  • Police
  • Faith-based groups
  • Non-profits

The Community Collaborative plays a key role in creating a healthy System of Care. It finds and connects people to resources, and shares events.

The Collaborative welcomes everyone to take part. Email questions to [email protected]. To join or go to a meeting, contact your county System of Care Coordinator:

Cumberland County – Sharon Glover, [email protected], 910-491-4813
Durham County – Ashley Bass Mitchell,
[email protected], 919-651-8498
Johnston County – Ashley Bass-Mitchell at [email protected], 919-651-8498
Mecklenburg County – Noel Thomas-Lester, [email protected], 704-390-3364
Orange County – Laurie Williamson, [email protected], 919-651-8928
Wake County – Margaret Soler,
[email protected], 919-651-8654

This page was last reviewed for accuracy on 06/13/2023