Between now and the end of this year Alliance will be making changes in how care coordination is offered to the people we serve. We are doing this to prepare ourselves for the new way we will be managing care for our members in the future as a result of how Medicaid is changing in North Carolina. Beginning in 2021 Alliance expects to begin operating what is called a Tailored Plan, managing comprehensive whole-person care – that is, physical and behavioral healthcare, plus pharmacy services – to people with more severe mental illnesses, those with a substance use disorder, and those with long-term care needs, including those with an intellectual/developmental disability or traumatic brain injury. This is why Alliance is moving now to a model of care coordination that brings together a diverse team of professionals to better meet the complex and diverse needs of our members. Access a recording of a listening session held on May 21.
Access and Information Center:
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.