NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans will launch July 1, 2024. Choice period ends on May 15, 2024. Please call to select your PCP. Find PCPs available in our health plan.
For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
If you are in danger or need immediate medical attention, call 911. If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help.
Realignment plans on track in Mecklenburg, Orange counties
Planning is well underway to provide a seamless transition in the realignment of Mecklenburg and Orange counties with Alliance Health. The two counties’ requests to disengage from Cardinal Health Innovations and realign with Alliance Health were approved by the North Carolina Department of Health and Human Services in August with an effective date of December 15, 2021.
In preparation for these county realignments and the operation of a Behavioral Health I/DD Tailored Plan in July 2022, Alliance is actively hiring 450 new staff members and establishing office space for a local presence in each county. The office in Mecklenburg County will be in the Community Resource Center at the Valerie C. Woodard Center. The Orange County office space location is expected to be determined soon.
We are also meeting with local stakeholders and community partners in each county to build a robust system of care, and engaging with Cardinal and NCDHHS to gather needed member and provider data.
In order to ensure a smooth transition and prevent disruptions in services for members and providers, Alliance is opening its Provider Network to providers currently serving residents of Mecklenburg and Orange counties who are in good standing with Cardinal and Alliance and who meet all the applicable state-imposed rules and requirements.
Alliance Provider Network staff have been working with providers contracted with Cardinal to help them navigate the requirements to transition, including holding provider “meet and greet” sessions and technical assistance sessions in September. Access more information on provider onboarding.
Recent News
03/21/2024
Alliance partners with WCPSS to boost youth engagement
In response to challenges in youth engagement and well-being created by the Covid-19 pandemic, Alliance Health, Wake County Public School System and Wake County Cooperative Extension are piloting a community-informed, data-driven strategy to help school staff and re-engage youth in...
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03/19/2024
Alliance Health Partners with NourishedRx to Support Members in TCL Program
Alliance Health announced today that it has entered into a strategic partnership with NourishedRx, a digital health and nutrition company based in Stamford, Connecticut, to support eligible members enrolled in North Carolina’s Transitions to Community Living (TCL) program. The new partnership will enable Alliance...
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02/19/2024
1915C HCBS Innovations Waiver Renewal, July 1, 2024
The NC 1915(c) Home and Community Based Services Innovations Waiver’s current 5-year cycle period will expire on June 30, 2024. NC Medicaid’s goal is to renew the waiver with an effective date of July 1, 2024, for continuity of program planning....
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