Alliance is in the process of making a phased move to a new home office located at 5200 West Paramount Parkway, Suite 200, in Perimeter Park in Morrisville. Over the coming weeks staff at the current home office at 4600 Emperor Boulevard will be moving, while staff at the Durham community office will be moving in late January, and staff at the Wake community office later in the first half of 2019. If you have a meeting scheduled at one of our offices over the coming weeks, you are advised to check with the Alliance staff you are meeting with to confirm their location.
Access and Information Center:
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.