NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans will launch July 1, 2024. Choice period ends on May 15, 2024. Please call to select your PCP. Find PCPs available in our health plan.
For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
If you are in danger or need immediate medical attention, call 911. If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help.
Alliance Surpasses CIT Training Milestone in Durham
November 22, 2019, marked Alliance Health’s 45th Crisis Intervention Team (CIT) training in Durham, bringing the number of Durham first responders we have trained to 1075.
CIT training teaches police and other first responders how to recognize and respond appropriately to individuals in behavioral health crisis so that they may de-escalate dangerous situations and refer individuals, when appropriate, to treatment instead of emergency departments or jail. Along with Mental Health First Aid (MHFA) training for first responders and other community members, CIT is a foundation for Alliance’s longstanding commitment to improving safety and health in our communities.
Special thanks to Alliance Criminal Justice Specialist, Laylon Williams, who leads all Durham CIT trainings, as well as our partners NAMI Durham, Durham County Government, City of Durham Government, Durham County Emergency Medical Services, Durham Police Department, Durham County Sheriff’s Office, Duke University, Durham Technical Community College, North Carolina Central University Police Department, NAMI, and North Carolina Department of Public Safety.
Recent News
03/21/2024
Alliance partners with WCPSS to boost youth engagement
In response to challenges in youth engagement and well-being created by the Covid-19 pandemic, Alliance Health, Wake County Public School System and Wake County Cooperative Extension are piloting a community-informed, data-driven strategy to help school staff and re-engage youth in...
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03/19/2024
Alliance Health Partners with NourishedRx to Support Members in TCL Program
Alliance Health announced today that it has entered into a strategic partnership with NourishedRx, a digital health and nutrition company based in Stamford, Connecticut, to support eligible members enrolled in North Carolina’s Transitions to Community Living (TCL) program. The new partnership will enable Alliance...
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02/19/2024
1915C HCBS Innovations Waiver Renewal, July 1, 2024
The NC 1915(c) Home and Community Based Services Innovations Waiver’s current 5-year cycle period will expire on June 30, 2024. NC Medicaid’s goal is to renew the waiver with an effective date of July 1, 2024, for continuity of program planning....
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