Alliance Supports its Provider Network

Since the start of the COVID-19 crisis Alliance has been working hard to help ensure that our network of providers is able to continue to provide access to services for individuals with behavioral health needs and to support members already in care. This includes collaborating closely with NC DHHS and our providers to greatly expand opportunities for using telehealth technology to interact with members in a safe way, and this week over $7 million dollars will be going out to select providers as part of Alliance’s provider Financial Stabilization Program.

We recognize the operational and financial impact the COVID-19 crisis is having on our network and the Financial Stabilization Program will provide significant immediate relief for many providers until they are able to begin seeking additional assistance from the federal government. This program will focus initially on providers of non-residential community-based services and outpatient services, based on a defined set of operational criteria.

While all members of our network are impacted by COVID-19, these providers are among the most seriously affected by the implementation of social distancing practices and other precautions to reduce the risk of disease spread. The immediate availability of these services will help prevent overcrowding in the EDs and prevent the unnecessary use of other crisis services and inpatient care, and they are critical to ensuring that individuals can transition out of those settings as expeditiously as possible.

As we navigate alongside our network during these unprecedented times, Alliance will continue to explore ways to support our partners on the front line of caring for our health plan members.