NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans will launch July 1, 2024. Choice period ends on May 15, 2024. Please call to select your PCP. Find PCPs available in our health plan.

Effective February 1, 2024, citizens of Harnett County are being served by Alliance Health. Access more information for health plan participants or for providers.

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Member and Recipient Services: 800-510-9132 | BH Crisis Line: 877-223-4617 Español

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    - Member and Recipient Services
      800-510-9132 or Relay: 711
      For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
      
      Behavioral Health Crisis Line
      877-223-4617 (24 hours a day, 7 days a week)
      If you are in danger or need immediate medical attention, call 911.
      If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help.
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Member and Recipient Services:
800-510-9132

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Skip Navigation

Search
Current Members
Tailored Plan
NC Medicaid Direct
Alliance Resources
- LME/MCO Realignment – Welcome Harnett County!
- - Staying in Touch – Including Hours of Operation
    - Staying in Touch
      Hours of Operation – Reach us by phone or locate an office
      Emergency and Disaster Information
      Events Calendar
      LME/MCO Consolidation – Welcome Harnett County!
    - Member and Recipient Services
      800-510-9132 or Relay: 711
      For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
      
      Behavioral Health Crisis Line
      877-223-4617 (24 hours a day, 7 days a week)
      If you are in danger or need immediate medical attention, call 911.
      If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help.
  - News and Media
    - News and Media
      2022 Annual ReportNew
      Alliance News
      InTouch Newsletter
      Re-Think and Re-Tool Podcast
      Alliance Brand Guide
      Request Tailored Plan Print Materials
    - See our 2022 Annual Report
  - Our Community Presence
    - Our Community Presence
      Community Health and Well-Being
      System of Care
      Trainings Available to the Community
  - Document Library and Glossary
    - Document Library and Glossary
      Document Library – Access our full library of public documents for members, recipients, beneficiaries, and providers.
      Glossary of Terms
  - Governance and Leadership
    - Governance and Leadership
      Board of Directors
      Leadership
      Alliance Health Consumer and Family Advisory Committee (CFAC)
  - Working with Alliance – Including Careers at Alliance
    - Working with Alliance
      Careers at Alliance
      Diversity, Equity, and Inclusion
      Requests for Proposals, Information and Quotes
      Community Capacity Grant
Member and Recipient Services:
800-510-9132

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Alliance News

Here are the latest updates on Alliance news and initiatives. You might also be interested in subscribing to our Alliance InTouch newsletter or our Provider Update Service.

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06/19/2019

Alliance CEO Rob Robinson presents on BHUC at ACAP

Alliance CEO Rob Robinson made a presentation on behavioral health urgent care today at the ACAP CEO Summit in Washington, D.C. ACAP is the Association of Community-Affiliated Programs, comprised of health plans across the country that cover more than 20 million people through Medicaid, Medicare, Health Insurance Marketplaces, the Children’s Health Insurance Program and other publicly-supported government programs. Alliance is a leader in North Carolina in implementing the behavioral health urgent care model to provide rapid access to care for people in crisis. Click here to access Mr. Robinson’s presentation slides.