Community Mental Health Center at Cape Fear Valley Crisis

24/7 Operations Begin at Cumberland Recovery Response Center

Cumberland Recovery Response Center (CRRC) is now operating 24/7 at its facility at 1724 Roxie Avenue in Fayetteville.

Formerly known at the Roxie Center, it provides a range of services for people experiencing mental illness and substance use disorder. CRRC is one of the facilities operated in the four-county Alliance Health service area that is designed to provide a clinically appropriate, community-based option to help stabilize those in behavioral health crisis without a hospital emergency department or inpatient setting. Alliance is the managed care organization for publicly-funded behavioral health services for citizens of Cumberland, Durham, Wake and Johnston counties who are insured by Medicaid or are uninsured.

CRRC employs a warm open concept called “The Retreat” that offers behavioral health urgent care and a 23-hour observation unit where individuals are assessed by a psychiatric nurse practitioner or physician’s assistant to determine their needs. Based on that assessment, psychiatric evaluations are conducted, medications are started or continued for mental health concerns, detox protocols are initiated for substance use concerns, peer support is provided, and basic needs are addressed.

The Retreat has the ability to stabilize individuals 18 years and older for up to 23 hours until the next appropriate level of care is secured, which may include community services, facility based crisis services off-site, or inpatient hospitalization. CRRC is expected to begin offering in-house facility based crisis services in late summer of this year. People can walk into the facility or call the Alliance Access and Information Center at (800) 510-9132 to learn more.

CRRC is operated by RI International, a national leader in developing and providing recovery-oriented behavioral health and substance use disorder crisis services. It has been operating crisis assessment and stabilization services since 1990 and currently operates 12 state-of-the-art crisis programs across four states. This includes the Recovery Response Center in Henderson as well as the Durham Recovery Response Center.

Page last modified: May 18, 2020