Alliance Health manages publicly funded mental health, intellectual/developmental disability, and substance use services for children and adults in Durham, Wake, Cumberland and Johnston counties who are insured by Medicaid or are uninsured. The services are provided by Alliance’s large network of private providers. Most of the requests for these services require a review to make sure they are the most appropriate service for the member.

You can call the 24-hour Alliance Access and Information Line at (800) 510-9132 to learn more or for help with accessing services. These are some of the kinds of help that may be available:

Adult Developmental Vocational Therapy (ADVP)

A service which provides organized developmental activities for members with intellectual/developmental disabilities that helps to prepare them to live and work as independently as possible.

Assertive Community Treatment

A program for adults with severe mental illness who work with a team of professionals to achieve their goals, addressing their needs related to therapy, health, housing, substance use, medication support, and employment.

Autism Spectrum Disorder Treatment (RB-BHT)

Services for children/adolescents up to age 21 with a diagnosis of Autism Spectrum Disorder designed to prevent or lessen the challenges associated with the diagnosis and to promote improved functioning.

Community Guide

A service that provides support to individuals and their treatment teams to support them in developing social networks and connections with local communities. This service is meant to enhance, not replace, existing natural and community supports.

Community Support Team (CST)

A program providing a team approach for adults with mental illness and/or a substance use disorder, who have complex needs, designed to assist them in meeting their recovery goals.

Crisis Assessment and Stabilization

An alternative to a hospital where individuals in crisis can go to receive help. The goal is for individuals to return home as quickly as possible.

Day Activity

A service for individuals with IDD diagnoses that supports independence and promotes social, physical and emotional well-being.

Day Treatment Services

A service for children and adolescents and their families focused on providing support and structure in a therapeutic setting to support the child/adolescent’s integration into the school setting.

Evaluation and Testing

Collecting of information about an individual’s history, strengths, needs and abilities in order to better develop a plan of services and supports. This can include evaluation by a therapist, psychologist or psychiatrist.

Housing Assistance

Once an individual is receiving services, their provider can help them decide which residential supports they will need to achieve their goals. This can include various kinds of assistance, like rent subsidies and help with start-up expenses, to help ensure safe, stable housing.

Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF-IDD)

A protected residential setting that provides ongoing evaluation, planning, supervision and other services that helps individuals function at their highest ability.

Intensive In-Home Services (IIH), Family Centered Treatment (FCT), Intercept Services

A team and family approach that provides intensive services for children/adolescents who have serious emotional disturbances, complex family challenges or serious behavioral problems likely to result in out-of-home placement.

Medication Management

Evaluation of medication options by an approved provider to determine which medicine is best, how it should be taken and whether it is working.

Multi-Systemic Therapy (MST)

A team and family-based intervention designed to enhance the skills of youth and their families who have aggressive behaviors or delinquency issues, including involvement with the juvenile justice system.

NC Innovations Waiver Services (for individuals with intellectual and developmental disabilities)

The North Carolina Innovations Waiver is a way of funding services and supports for people with intellectual and other related developmental disabilities that are at risk for institutional care in an Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF-IID).

Opioid Maintenance Treatment/Medication Assisted Treatment (OMT/MAT)

Offers individuals the opportunity to make changes in their lifestyle by using methadone or other medications, alongside therapy services, to treat opiate addiction.

Outpatient Therapy (OPT)

Professionals teach new skills or ways to cope with problems in individual, family or group settings. Our providers offer many different evidenced-based practices within outpatient therapy, such as CBT (Cognitive Behavioral Therapy), DBT (Dialectical Behavior Therapy), TFCBT (Trauma Focused Cognitive Behavioral Therapy) to name a few.

Partial Hospitalization Program

This is a short-term service for individuals with mental health disorders designed to prevent hospitalization (for mental health reasons) or to continue to stabilize after being hospitalized and before returning home.

Peer Support

Service for adults that promotes recovery, use of natural supports, coping skills, and the development of independent living skills to improve housing, employment and community involvement. The service is provided by trained peers, who people that have been in similar situations in their past.

Personal Assistance

Provides help to individuals so they can participate in activities that they wouldn’t normally be able to participate in because of their intellectual/developmental disability.

Psychosocial Rehabilitation (PSR)

A day program for adults with mental illness and substance use issues to receive support, learn new skills and be encouraged to reach their goals

Rapid Response Homes

A safe and therapeutic short-term residential option for children dealing with serious behavioral or emotional disturbances or family crises.

Residential Services (Mental Health)

A therapeutic setting for individuals that provides structure and supervision to improve functioning.

Residential Services (Substance Use)

Provides structured, communal living (such as a halfway house) to help with the rehabilitation of individuals who have a substance use disorder. While in this setting, residents attend work, school and treatment services.


An in-home service that provides temporary support and relief for the family or loved ones caring for a child/adolescent (with any type of mental health, substance use, or IDD diagnosis) or for an adult with an IDD diagnosis.

Substance Abuse Detoxification

Monitored services designed to achieve safe and comfortable withdrawal from drugs/alcohol and to ensure transition into ongoing treatment and recovery.

Substance Use Intensive/Comprehensive Outpatient Treatment

A program that provides an individual multiple sessions per week to learn new behaviors, and to learn how to begin and then maintain recovery.

Supported Employment

Helps people with disabilities obtain jobs that pay at least minimum wage and that are not set aside for people with disabilities, while providing the level of professional help the individual needs to obtain and maintain the job.

Relay Contact (800) 510-9132

Page last modified: February 4, 2020