Who Can Get Help?

Alliance Health manages public funds for services, which are provided by a large network of private providers either in an office setting or in your home or community.

You may be eligible for intellectual and developmental disability services through Alliance Health if:

  • You reside in Durham, Wake, Cumberland, or Johnston counties, are age three and older, and experience a severe, lifelong disability which:
    • Is the result of a mental or physical disability or a combination of both
    • Begins before the age of 22 or is caused by a traumatic brain injury at any
    • Results in significant challenges in completing daily
    • In young children may be called a developmental delay – children at least three years old may qualify for services, however, those younger than three may be reviewed only for the Innovations waitlist, also known as the Registry of Unmet Needs, AND
  • You have Medicaid from Durham, Wake, Cumberland, or Johnston counties, or live in one of these counties and are uninsured. Alliance has limited state funds available for those without Medicaid so entry requirements and benefit maximums may be different than the Medicaid requirements for the same service. Most requests for these services require a review to make sure they are the most appropriate service for you.

How Can I Get Help?

You can call the Alliance Health Access and Information Center 24 hours a day, 7 days a week at (800) 510-9132 to find out how to obtain services and support for mental health and substance use disorders, and intellectual/developmental disabilities. If needed, the Access and Information Center may direct you to a crisis center, behavioral health urgent care center in your community, or connect you with mobile crisis services.

If you are insured by Medicaid from Wake, Durham, Cumberland, or Johnston County or are uninsured and live in Wake, Durham, Cumberland, or Johnston County in North Carolina, you can find a service provider in your area using our online Provider Search.

What Kinds of Help are Available?

Intellectual disabilities typically begin in childhood and are characterized by problems with both:

  • intellectual functioning (such as learning, problem solving, judgment)
  • adaptive functioning (activities of daily life such as communication and independent living)

Intellectual disability affects about one percent of the population, and of those about 85 percent have mild intellectual disability. Males are more likely than females to be diagnosed with intellectual disability. Developmental disabilities are a broader group of conditions that include impairment in physical, learning, language, or behavior areas. These conditions typically begin during the developmental period, may impact day-to-day functioning, and usually last throughout a person’s lifetime. “IDD” is the term often used to describe situations in which intellectual disability and other disabilities are present.

The impact of having an intellectual or developmental disability varies considerably, just as the range of abilities varies considerably among all people. Children may take longer to learn to speak, walk, and take care of their personal needs, such as dressing or eating. It may take longer to learn in school. As adults, some people are able to lead independent lives in the community without paid supports. A small percentage will have serious, lifelong limitations in functioning. However, with early intervention and appropriate education and supports as an adult, all can lead satisfying lives in the community.

Services and Supports

We encourage individuals to initiate the IDD eligibility review process by calling the Alliance Access and Information Center at (800) 510-9132 to learn about services that may be available. You will be asked to provide proof of a disability.

Each individual and family has unique characteristics. Alliance tries to fully develop options for each person based on eligibility, personal preference, and available resources. Depending on individual needs, funding, and provider resources, here are some services and supports that may be available to individuals experiencing individual and developmental disabilities:

  • Advocacy and community resources
  • Evaluation referral
  • Counseling and behavioral health therapy and treatment
  • Relief care for primary caregivers/family
  • Finding and keeping a job
  • Learning new skills to live in the community
  • Access to emergency medical and behavioral healthcare
  • Independent living programs

For more information about I/DD Services and Supports, please click here (include link to I/DD Services and Supports flyer and accompanying video)

What is the NC Innovations Waiver?

The NC Innovations Waiver allows individuals with intellectual and developmental disabilities to receive services and supports in their own community. This helps people live as independently as possible, rather than in an institution like a developmental center.

Alliance Health manages the NC Innovations Waiver program in Durham, Wake, Cumberland, and Johnston counties. There is currently a waitlist for these services called the Registry of Unmet Needs. The resources below provide more information about the services and supports available through the NC Innovations Waiver.

What is the Registry of Unmet Needs?

The Registry of Unmet Needs is a first-come, first-served list maintained by Alliance Health to keep track of people waiting for the NC Innovations Waiver in Wake, Durham, Johnston, and Cumberland counties. Since services from the NC Innovations Waiver may not be immediately accessible, we do strongly encourage parents of children who have an intellectual and/or developmental disability who may need these services in the future to contact us to add your child to the Registry of Unmet Needs now. To learn more about the IDD eligibility review process or the Registry of Unmet Needs, call Alliance’s Access and Information Center at (800) 510-9132.


Page last modified: October 15, 2020