Alliance oversees mobile crisis services in Cumberland, Durham, Harnett, Johnston, Mecklenburg, Orange and Wake counties. Mobile crisis services provide a short-term crisis response, stabilization and intervention for people in behavioral health crisis. A mobile crisis team can come to you where you are, and its services are confidential (private), non-judgmental and respectful. There is also a mobile team for children and youth.
The first line of crisis response for an individual should be their primary treatment provider.
If you are experiencing a medical emergency, call 911 and/or go to an emergency room at your local hospital.
What you can expect from mobile crisis:
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Initial support and triage via telephone and a mobile crisis team visit if necessary
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Assessment of the presenting crisis, current supports and resources
- Short-term crisis management until the crisis is resolved
- Referral for appropriate follow-up services
- Supportive, collaborative crisis planning for solution-focused outcomes
- Consultation/advocacy with existing supports and services
The mobile crisis teams do not serve consumers receiving enhanced services such as:
- Assertive Community Treatment (ACT)
- Intensive In-Home Services
- Multisystemic Therapy (MST)
- Medical/non-medical community residential substance use disorder treatment
- Detoxification services
- Inpatient substance use disorder treatment
- Integrated dual-disorder treatment
Additionally, we cannot respond to:
- Life-threatening emergencies or violent situations, such as a person who has a weapon or one who is attempting to hurt self or others
- Domestic violence disturbances
- Requests for transportation in non-crisis situations
- Requests for step-down services from inpatient hospitalization
- Requests to serve individuals from other counties and states
