Crisis Services

Behavioral health crisis situations are serious but do not always require a trip to the emergency department. Alliance provides access to many crisis services that aim to meet the needs of people with mental health, substance use, and intellectual and developmental disabilities.

If you need crisis services:

• Call your behavioral healthcare provider if you have one.
• Call the Alliance Behavioral Health Crisis Line 24 hours a day, 7 days a week at 877-223-4617. Alliance staff will evaluate your needs and help you find the right service and care.
• Call the 988 Suicide and Crisis Lifeline 24 hours a day, 7 days a week. Callers have the option to speak with a Peer Support Specialist, someone living in recovery from mental illness or substance use disorder.

Behavioral health urgent care centers are a community-based option to help people in crisis. Visitors to a behavioral health urgent care center have access to a team that includes psychiatrists, nurses, social workers, and other trained staff in a safe and respectful space. As well as screening, you will receive medical care, access to medications as needed, and referrals to providers and other resources for follow-up.

No appointment is needed. You can walk into one of the locations below for care.

The Hope Center for Youth and Families Crisis
(Youth 4 to 17 years of age)
400 West Ransom Street, Fuquay-Varina
Directions
24 hours a day, 7 days a week
Learn more about The Hope Center

Wake Behavioral Health Urgent Care Center
319 Chapanoke Road. Suite 120, Raleigh
Directions
Monday-Thursday: 8:00 a.m.-10:00 p.m.
Friday: 8:00 a.m.-8:00 p.m.
Saturday: 8:00 a.m.-5:00 p.m.
Sunday: 8:00 a.m.-5:00 p.m.

Mecklenburg Behavioral Health Urgent Care Center
Smith Family BHUC
616 Colonnade Drive, Charlotte
Directions
24 hours a day, 7 days a week

Durham Behavioral Health Urgent Care Center
2670 Durham-Chapel Hill Boulevard, Durham
Directions
Monday-Thursday: 8:00am-7:00pm
Friday: 8:00am-3:00pm
Saturday and Sunday: Closed

At an Alliance Crisis and Assessment Center you will meet with doctors who will help assess your treatment needs when you are in behavioral health crisis or intense emotional distress.

Some centers also provide community-based inpatient services and detox services, and other centers will add these services in the future. These services help people in an average of 5-7 days build the skills they need to work through crisis, begin recovery, and return to their community with continued treatment services. This also reduces the need for psychiatric hospitalization and emergency department evaluations.

If other services are needed, staff will work with you and Alliance to find the right treatment setting before you leave the center.

You should go to a Crisis and Assessment Center if you:

• Feel you want to hurt yourself or others
• Are hearing voices or are told you are talking to yourself
• Are using drugs or alcohol and have someone to bring you safely to a Center
• Are depressed or too sad to take care of yourself or others in your care

No appointment is needed. You can walk into one of the locations below or call (800) 510-9132 for more information.

The Hope Center for Youth and Families Crisis
(Youth 4 to 17 years of age)
400 West Ransom Street, Fuquay-Varina
Directions
(Inpatient services available)
24 hours a day, 7 days a week

WakeBrook Campus
107/111 Sunnybrook Road, Raleigh
Alliance Health and Wake County are pleased to share that new WakeBrook providers, RI International and WakeMed, are planning to restart services in Spring 2024. WakeMed will provide inpatient care and treatment in the 28-bed facility located at 111 Sunnybrook Road in Raleigh. The name of the facility will be WakeMed Mental Health & Well-Being Hospital – WakeBrook. RI International will offer crisis and assessment services at the 107 Sunnybrook Road location with plans to restart the remaining two services, alcohol and drug detoxification unit and facility-based crisis services, soon. Learn more about services coming to WakeBrook.

Durham Recovery Response Center
(Inpatient services available)
309 Crutchfield Street, Durham
Directions
24 hours a day, 7 days a week

Cumberland Recovery Response Center
1724 Roxie Avenue, Fayetteville
Directions
24 hours a day, 7 days a week

Mobile crisis services provide a short-term crisis response, stabilization and intervention for people in behavioral health crisis. A mobile crisis team can come to you where you are, and its services are confidential (private), non-judgmental and respectful. There is also a mobile team for children and youth.

What you can expect from the mobile crisis team:

• Initial support via phone and a mobile crisis team visit if needed
• Assessment of the crisis, current supports and resources
• Short-term crisis support
• Referral for follow-up services
• Support and problem solving
• Help navigating and communicating with current supports and services

Alliance oversees mobile crisis teams in Cumberland, Durham, Harnett, Johnston, Mecklenburg, Orange and Wake. When you call our Behavioral Health Crisis Line 24 hours a day, 7 days a week at 877-223-4617, a clinician will determine if mobile crisis is the right way to meet your need.

The NC START (North Carolina Systemic, Therapeutic Assessment, Respite, and Treatment) program provides crisis prevention and response services for people ages 6 and up with intellectual/developmental disabilities and complex behavioral or mental health needs.

To learn more about NC START, contact the program in your region.

NC START West (includes Mecklenburg County)
Phone: 888-974-2937
RHA Health Services

NC START Central (includes Durham, Orange and Wake counties)
919-865-8730 or 800-662-7119 (extension 8730)
Easter Seals UCP

NC START East (includes Cumberland and Johnston counties)
888-962-3782, Referrals: 252-571-9039
RHA Health Services