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Call (800) 510-9132

Health Literacy

Person Centered Care

Health literacy is the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions. Engagement in..
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Health literacy is the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions.

Engagement includes the actions a person takes to achieve a health/ behavioral goal based on an informed understanding. Health literacy skills are currently seen as a key factor that impacts peoples ability to engage in self-care and chronic-disease management.


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Health literacy is the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions.

Engagement includes the actions a person takes to achieve a health/ behavioral goal based on an informed understanding. Health literacy skills are currently seen as a key factor that impacts peoples ability to engage in self-care and chronic-disease management.

A free to downloadable wellness wallet card from Alliance.

Alliance has created a wallet card for our members to download, complete and carry with them when they visit their physicians. These cards have areas to write medications you might be taking and a rem..
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Alliance has created a wallet card for our members to download, complete and carry with them when they visit their physicians. These cards have areas to write medications you might be taking and a reminder to ask several important questions during your visit.


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Alliance has created a wallet card for our members to download, complete and carry with them when they visit their physicians. These cards have areas to write medications you might be taking and a reminder to ask several important questions during your visit.


Download the Wallet Card

A free to downloadable wellness wallet card from Alliance.

Aid cards available for depression, antipsychotic, ADHD and anxiety.

These cards were developed to allow a collaborative and meaningful discussion about the risks and benefits of the outcomes of prescribed medications. These cards also allow for prescribers to work wit..
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These cards were developed to allow a collaborative and meaningful discussion about the risks and benefits of the outcomes of prescribed medications. These cards also allow for prescribers to work with members and having them take ownership of one’s healthcare.


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These cards were developed to allow a collaborative and meaningful discussion about the risks and benefits of the outcomes of prescribed medications. These cards also allow for prescribers to work with members and having them take ownership of one’s healthcare.


Download the Shared Decision Making Cards

Aid cards available for depression, antipsychotic, ADHD and anxiety.

Stress can be a contributing factor to many illnesses. We created this video to provide you with eight easy ways to help fight stress. ..
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Stress can be a contributing factor to many illnesses. We created this video to provide you with eight easy ways to help fight stress.


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Stress can be a contributing factor to many illnesses. We created this video to provide you with eight easy ways to help fight stress.


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Latest News/Resources:

Alliance Hosting Virtual Resource Fairs
In an effort to keep our communities informed about resources that are available to them during this pandemic, we have offered a series of virtual resource fairs to our citizens in Wake and Durham Counties.

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Ann Oshel wins ACAP Making a Difference Award
The Association for Community-Affiliated Plans (ACAP) has awarded its 11th annual Making a Difference Award to Alliance Health Senior Vice President—Community Health and Well-Being Ann Oshel.

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Donation to the NC Justice Center
As part of Ann Oshel being honored with the 2020 Making A Difference Award, came a $1000 donation to the charity of her choice. Learn more about her choice, the NC Justice Center.

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Alliance CARES Feeding the Community.
As part of our recent Alliance CARES campaign, we held a virtual food drive to benefit the FoodBank of Central and Eastern NC. We had a goal of $1000 but wound up doubling our goal and raising $2,115. This equates to over 10,500 meals for our community. Thank you!

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Access and Information Center
(800) 510-9132
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.


Provider HelpDesk
(919) 651-8500
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.


Confidential Fraud and Abuse Line
(855) 727-6721
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.


Alliance Offices
(919) 651-8401
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.

COVID-19 updates from CDC or NC DHHS. Access COVID-19 resources for providers.

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