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INNOVATIVE APPROACHES

New Ideas for Better Tomorrow

Powered By Ideas

New ideas and innovations are the lifeblood of any organization and nowhere is that more evident that at Alliance. Here, you’ll discover a dynamic team of caring and highly-intelligent individua..
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New ideas and innovations are the lifeblood of any organization and nowhere is that more evident that at Alliance. Here, you’ll discover a dynamic team of caring and highly-intelligent individuals working to improve the future of healthcare delivery, every day.


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New ideas and innovations are the lifeblood of any organization and nowhere is that more evident that at Alliance. Here, you’ll discover a dynamic team of caring and highly-intelligent individuals working to improve the future of healthcare delivery, every day.

Health and Housing Case Management Program participants.

The Health and Housing Case Management Program is a partnership between Alliance, Duke University, and RHD North Carolina. An Alliance study of health care costs at Duke University Hospital found that..
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The Health and Housing Case Management Program is a partnership between Alliance, Duke University, and RHD North Carolina.

An Alliance study of health care costs at Duke University Hospital found that the vast majority of costs were driven by a fairly small number of people. After identifying those “heavy users,” RHD provided housing and case management — and quickly reduced hospitalizations by more than 40 percent.


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The Health and Housing Case Management Program is a partnership between Alliance, Duke University, and RHD North Carolina.

An Alliance study of health care costs at Duke University Hospital found that the vast majority of costs were driven by a fairly small number of people. After identifying those “heavy users,” RHD provided housing and case management — and quickly reduced hospitalizations by more than 40 percent.


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Health and Housing Case Management Program participants.

The Real World event is a great experiential opportunity for students to see what the responsibilities of adulthood are really like. By navigating through the stations, they will gain a new awareness of budgeting and making wise choices.

Pamela Story, Cumberland County Social Services

Alliance’s community outreach teams host Real World Youth Simulations throughout the year. The Real World provides hands-on practice and learning in the areas of finance, social skills, careers,..
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Alliance’s community outreach teams host Real World Youth Simulations throughout the year. The Real World provides hands-on practice and learning in the areas of finance, social skills, careers, educational attainment and more. Interested in having Alliance host a Real World event at your school? Contact one of our System of Care Coordinators in your area:

Cumberland County: Sharon Glover, [email protected]

Durham County: Ashley Bass-Mitchell, [email protected]

Johnston County: Tanisha Holder, [email protected]

Wake County: Clarette Glenn, [email protected]


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Alliance’s community outreach teams host Real World Youth Simulations throughout the year. The Real World provides hands-on practice and learning in the areas of finance, social skills, careers, educational attainment and more. Interested in having Alliance host a Real World event at your school? Contact one of our System of Care Coordinators in your area:

Cumberland County: Sharon Glover, [email protected]

Durham County: Ashley Bass-Mitchell, [email protected]

Johnston County: Tanisha Holder, [email protected]

Wake County: Clarette Glenn, [email protected]


Learn More About the Real World

The Real World event is a great experiential opportunity for students to see what the responsibilities of adulthood are really like. By navigating through the stations, they will gain a new awareness of budgeting and making wise choices.

Pamela Story, Cumberland County Social Services

“Because of these amazing partnerships and the efforts of amazing people, over 30 individuals have increased stability in their lives and obtained permanent housing in just the first year and a half of this program!”

Nicholas Hobbs, RHD North Carolina

Bridge housing supports a Housing First approach by providing safe and temporary housing for people who are actively seeking permanent supportive housing options and may face additional challenges. Th..
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Bridge housing supports a Housing First approach by providing safe and temporary housing for people who are actively seeking permanent supportive housing options and may face additional challenges. This 3-5 month “bridge to independence” program is intended for a more vulnerable population who are exiting jails and other institutions or living in long-term homelessness.

While in the program, a person is connected to additional services and community resources, receives assistance with housing search and navigation, and coaching to help increase their self-sufficiency whether it be employment, educational attainment, daily living skills, or budgeting.

The goal of the program is to help a person begin their journey of recovery and community living while putting all necessary wraparound services in place for them to be successful and live the lives they desire.


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Bridge housing supports a Housing First approach by providing safe and temporary housing for people who are actively seeking permanent supportive housing options and may face additional challenges. This 3-5 month “bridge to independence” program is intended for a more vulnerable population who are exiting jails and other institutions or living in long-term homelessness.

While in the program, a person is connected to additional services and community resources, receives assistance with housing search and navigation, and coaching to help increase their self-sufficiency whether it be employment, educational attainment, daily living skills, or budgeting.

The goal of the program is to help a person begin their journey of recovery and community living while putting all necessary wraparound services in place for them to be successful and live the lives they desire.


Learn More

“Because of these amazing partnerships and the efforts of amazing people, over 30 individuals have increased stability in their lives and obtained permanent housing in just the first year and a half of this program!”

Nicholas Hobbs, RHD North Carolina

Latest News/Resources:

Alliance Hosting Virtual Resource Fairs
In an effort to keep our communities informed about resources that are available to them during this pandemic, we have offered a series of virtual resource fairs to our citizens in Wake and Durham Counties.

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Ann Oshel wins ACAP Making a Difference Award
The Association for Community-Affiliated Plans (ACAP) has awarded its 11th annual Making a Difference Award to Alliance Health Senior Vice President—Community Health and Well-Being Ann Oshel.

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Donation to the NC Justice Center
As part of Ann Oshel being honored with the 2020 Making A Difference Award, came a $1000 donation to the charity of her choice. Learn more about her choice, the NC Justice Center.

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Alliance CARES Feeding the Community.
As part of our recent Alliance CARES campaign, we held a virtual food drive to benefit the FoodBank of Central and Eastern NC. We had a goal of $1000 but wound up doubling our goal and raising $2,115. This equates to over 10,500 meals for our community. Thank you!

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Access and Information Center
(800) 510-9132
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.


Provider HelpDesk
(919) 651-8500
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.


Confidential Fraud and Abuse Line
(855) 727-6721
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.


Alliance Offices
(919) 651-8401
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.

COVID-19 updates from CDC or NC DHHS. Access COVID-19 resources for providers.

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