24-Hour Access and Information Line

Call (800) 510-9132

Community Health and Well-Being

Partnering for healthier lives and empowering communities


We work through a system of care to build on the strengths of individuals, forge partnerships, improve access to services, and tell the story of the people and families we serve in a more complete way.

Our Community Presence

Working together in our hometowns to connect people to social and community supports that enhance recovery and well-being.

Cumberland County

740 trained in Mental Health First Aid since 2017

Over 46,000 survivors helped by Hope4NC since Hurricane Matthew

Hosted more than 125 youth at Real World Youth Simulations

System of Care Coordinator

Durham County

1075 first responders have received Crisis Intervention Team Training

$13,000 in Flex Funds spent to support youth since 2017

249 trained in Mental Health First Aid in 2019

System of Care Coordinator

Wake County

Over 143 trained in Veterans Crisis Intervention Team

$210,500 in Independent Living expenditures in FY18

795,308 users visited Wake Network of Care since 2016

System of Care Coordinator

Johnston County

Over 40 attended the Community Inclusion Kickoff in 2019

215 trained in Crisis Intervention Team

17 screenings of the documentary "Resilience" at Johnston County Public Schools

System of Care Coordinator

Our Impact

Redesigning systems of care to improve health outcomes and promote healthy communities.

Access and Information Center
(800) 510-9132
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.

Provider HelpDesk
(919) 651-8500
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.

Confidential Fraud and Abuse Line
(855) 727-6721
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.

Alliance Offices
(919) 651-8401
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.