Alliance to train Wake County Sheriff’s Detention Staff in Mental Health First Aid

(Durham, NC) – Alliance Behavioral Healthcare will partner with the Wake County Sheriff’s Office to give Mental Health First Aid (MHFA) training to all 520 of its detention officers and nurses.
Alliance’s eight-hour MHFA course teaches a five-step action plan that guides trainees through the process of reaching out and offering appropriate support to a person in need until professional treatment is secured or the crisis resolves. Just as CPR helps people without clinical training assist someone having a heart attack, MHFA prepares people to interact with a person experiencing a behavioral health crisis.

The partnership with the Wake County Sheriff’s Office is a continuation of Alliance’s commitment to increase the safety of both citizens and first responders by providing either MHFA or Crisis Intervention Team (CIT) training. CIT training teaches police and other emergency how to recognize and respond appropriately to individuals in behavioral health crisis so that they may de-escalate dangerous situations and refer individuals, when appropriate, to treatment instead of emergency departments or jail. In 2017, Alliance worked with the Raleigh Police Department to train every employee – officers as well as non-sworn employees – in one of the two trainings.

“As part of our CIT partnerships, which we’ve been doing now for 10 years, our goal has been to get 20 percent of patrol officers in each district and each municipality certified in CIT,” said Ann Oshel, head of Community Relations for Alliance. “We have achieved that goal, including EMS and campus police from our community colleges and universities, bringing a lot of different agencies into the fold of CIT.”

Oshel said that the training is essential in a detention setting, which can be stressful by nature. “If you’re already off your meds, and you’re already pretty agitated and escalated then it’s just prime time to completely go into crisis. And even if you don’t already have a mental illness, just the nature of being in jail and what you’re being charged with can be enough to bring on some symptoms.”

“I can’t thank Alliance Behavioral Healthcare enough for their commitment to help train our detention officers in Mental Health First Aid, said Wake County Sheriff Donnie Harrison. “ To train our detention officers is something I have wanted to do for a long time.”

The training will take place in July and August and will require three Alliance staff members training detention employees four days a week for four weeks
Alliance is a public behavioral health managed care organization, or MCO, with responsibility for the authorization of services for almost 440,000 Medicaid-eligible and uninsured individuals and a population of 1.8 million in Durham, Wake, Cumberland and Johnston counties.

More information about Alliance Mental Health First Aid can be found at

Alliance in Touch Newsletter

June 2018 Alliance InTouch newsletter now available

The June 2018 edition of the Alliance InTouch newsletter for Alliance employees, friends and community members is now available! Stay “in touch” with what is going on at Alliance and the important work we do to deliver the best care to the people we serve.

Read and download the Alliance InTouch newsletter.

i2i Champion logo

Alliance Behavioral Healthcare Becomes i2i Champion

The following news release was issue by i2i Center for Integrative Health.

i2i Center for Integrative Health is pleased to announce that Alliance Behavioral Healthcare has become one of its high level Champion Supporters. The i2i Center is a convener organization for healthcare leaders to work together to solve the most important issues affecting behavioral, intellectual and developmental disabilities and primary healthcare and support service systems within a comprehensive system of whole person care in North Carolina.

i2i Executive Director Mary Hooper said, “I am so pleased to add Alliance to the growing roster of i2i Champion Supporters. The organization’s commitment to its communities is clear in its services and programs that emphasize integrated care, social determinants of health, and community inclusion for consumers. Rob Robinson and his entire staff have much to be proud of. Alliance’s support and expertise is a great addition for i2i in its collaborative work, and we are honored to recognize them among our Champions.”

Alliance recently introduced its Complete Care model built on the principles of population health, or working to improve the health of entire groups of people. The model’s priority in achieving the aim of population health is reducing health inequities or disparities among different population groups due to, among other things, the social determinants of health. This is being borne-out in numerous initiatives including Alliance’s rapidly expanding housing program and its innovative work to combat the epidemic of opioid misuse.

“The mission of i2i is in close alignment with Alliance’s vision to be a leader in transforming the delivery of whole person care in North Carolina’s public sector,” Robinson said. “We welcome the opportunity to come to the table to help ensure that the unique expertise and experience of the LME/MCOs continues to be a strong and viable component of our state’s Medicaid transformation.”

Initial i2i Center policy initiatives and collaborative efforts are evolving around improving value based payment structures, service system navigation for individuals with I-DD and their families, system transformation, housing and housing supports for individuals transitioning to community living, and training in business practices that are consistent with the expanding managed care environment.

About i2i Center for Integrative Health
The January, 2018 establishment of the i2i Center for Integrative Health represents the evolution of the NC Council of Community Programs’ 34 year legacy of collaboration and advocacy. The mission of the i2i Center is to serve as an independent convener that fosters collaborative and evidence-based initiatives for improving the quality and efficacy of the behavioral health, intellectual and developmental disabilities, and substance use care and support services systems within a comprehensive system of whole person care.

About Alliance Behavioral Healthcare
Alliance is a public behavioral health managed care organization, or MCO, with responsibility for the authorization of services for almost 440,000 Medicaid-eligible and uninsured individuals and a population of 1.8 million in Durham, Wake, Cumberland and Johnston counties.

Social Determinants of Health graphic

Alliance Grants Target Social Determinants of Health

Through special one-time grants, Alliance Behavioral Healthcare has been able support organizations that address the social determinants of health, which are the conditions in which people are born, grow, work, live and age and the wider set of forces and systems shaping the conditions of daily life. Studies have shown that while clinical care interventions are essential, a broad range of social, economic, and environmental factors shape individuals’ opportunities and barriers to receiving care and engaging in healthy behaviors.

One grant recipient, the Lighthouse Foundation of Wake County (LFWC), serves low-income, adult residents who are navigating a significant chronic or mental health crisis. LFWC’s mission is to promote the overall wellness of underserved people by assisting with such things as housing, basic daily needs, transportation, healthcare appointments and the like.

Recipients of LFWC’s assistance include Garfield, a 59-year-old man living with Stage 3 colon cancer. Despite his fragile health condition, Garfield continues to work a full time job to make ends meet. However, his primary medical diagnosis was not the issue that brought him to the Lighthouse Foundation of Wake County.

“I needed glasses real bad and could not see real good,” Garfield said. ”This stopped me from driving and getting to work or my appointments. I don’t make much and can’t afford glasses. Lighthouse helped me get an exam and new glasses right away so now I can see and drive again. They were very quick in helping me get an appointment and I am happy my social worker reached out to them for me”.

Another person served by LFWC is Ella, 42, who suffers from brittle diabetes and hypertension. The conditions have created hardships that have had major implications in her daily life and overall wellness. Like Garfield, Ella has received temporary relief and compassionate support from LFWC as she works toward medical stability.

“The Lighthouse Foundation has helped me immensely by covering my doctor appointments at the Open Door Clinic while I am out of work,” Ella said. “I am actively looking for a job, but my diabetes has been out of control and requires me to go back for frequent follow-up appointments to avoid going to the ER. Covering my co-pays helps me see my doctor and get my diabetes back on track.”

The Alliance grant funds support LFWC’s Closing the Gap for the Underserved and Food & Fuel Assistance programs. The Closing the Gap program helps cover co-pays for doctor visits and necessary prescription medications and/or medical supplies for chronically and mentally ill clients. The Food & Fuel Assistance provides LFCW clients with additional food supplements and fuel for transportation to and from medical appointments.

“I am both touched and grateful of this wonderful designation of funds to help out our Food & Fuel and Closing the Gap programs,” said Lighthouse Executive Director Regina Heroux. “It is a pleasure to work with outstanding agencies like Alliance Behavioral Healthcare, who are so committed to the care of those who are sick and less fortunate. Our work is a reflection of great partnerships (which we value and appreciate) that collectively makes an impact in our community.”

“In reflection of the Alliance Complete Care model, Community Relations is thrilled to have an opportunity to support the wonderful work of partners throughout our catchment area that embrace the Social Determinants of Health,” said James Osborn, Alliance’s Director of Community Outreach and Engagement. “The Lighthouse Foundation of Wake County, along with all SDOH funding recipients, inspire us by addressing issues of food security, housing, transportation, and healthcare funding assistance that directly impact and benefit a person’s overall health and wellness.”

Housing and Keys graphic

Alliance Celebrates 100th Transitions to Community Living Initiative Move of FY18

(Durham, NC) –Alliance Behavioral Healthcare’s Transitions to Community Living Initiative (TCLI) recently completed its 100th move of FY2018. This milestone significantly exceeds the state annual performance target for Alliance of 88 individuals transitioned into supportive housing as required by the 2012 Olmstead Settlement Agreement between the United States and North Carolina.

The Olmstead agreement mandates that the state provide community-based supported housing to people who currently reside in, or are at risk of entry into, adult care homes. It also ensures that thousands of people with mental illness have access to critical community-based mental health services and expands their employment opportunities by providing supported employment services.

Alliance is the agency charged with implementing the settlement agreement provisions in Durham, Wake, Johnston, and Cumberland counties. Over the past year Alliance has strengthened its efforts to exceed program goals by adding new employees specifically for the program and securing additional housing inventory to meet demand.

“We are focused on getting as many people into housing as we possibly can,” said Alliance Olmstead Settlement Project manager Larry Swabe. “Our mission in doing this is to make sure that individuals with severe and persistent mental illness have the same opportunities to live a life just like you and I do”

For the people served by TCLI the transition from restrictive institutional settings, where life is regulated and residents do very little for themselves, can be transforming. “This program opens a whole new life to these folks – one many of them never dreamed was possible.” said TJ Hayes, an Alliance transition supervisor.

“Going through the process makes me feel a sense of accomplishment. I am proud of myself and there’s still so much more I want do in my life,” said Rakshanda (who asked to be identified by first name only), a community member who transitioned into her own apartment in 2016. “Having this apartment is a major stepping stone.”

Alliance’s TCLI efforts are aligned with the organization’s commitment to housing as a healthcare strategy. “We believe that housing is a platform that improves an individual’s quality of life, allows them to pursue their own goals and dreams, and serves as a foundation for their recovery,” said Ann Oshel, senior vice president of community relations at Alliance.

“On multiple levels, this is the right thing to do for these individuals,” said Alliance CEO Rob Robinson. “We shouldn’t underestimate the value this initiative provides to help us meet our goals as a managed care organization – to tangibly improve the quality of life of the people we serve, and in the process to make more efficient use of the public funds we are entrusted with.”

Alliance is the managed care organization for publicly funded behavioral healthcare services for the people of Durham, Wake, Cumberland and Johnston counties. Alliance works with a network of almost 2,200 private providers to serve the needs of 471,000 Medicaid-eligible and uninsured individuals within a total population of 1.8 million.

Alliance to Host Community Forum in Johnston County

Johnston County Mental Health, the Local Management Entity for public mental health, substance use, and intellectual/developmental disability care for the citizens of Johnston County, will merge with Alliance Behavioral Healthcare effective July 1, 2018. Please join us to discuss the merger:

Wednesday, May 30, 2018, 4–6 pm
Johnston County Agricultural Center
2736 NC Hwy 210, Smithfield 27577

Spanish language interpretation will be available. Please let us know of any other special accommodation requests by emailing [email protected].

Alliance Behavioral Healthcare to Pilot TBI Waiver

(Durham, NC) – Alliance Behavioral Healthcare was selected in 2016 by the NC Department of Health and Human Services to operate a pilot Waiver for Traumatic Brain Injury (TBI) in its four-county service region. The TBI waiver application was recently approved by the Centers for Medicare and Medicaid Services for implementation in late summer 2018.

Alliance is a public behavioral health managed care organization, or MCO, with responsibility for the authorization of services for over 439,000 Medicaid-eligible and uninsured individuals and a population of 1.8 million in Durham, Wake, Cumberland and Johnston counties.

The waiver is designed to provide a variety of community-based rehabilitative services and supports as an alternative to nursing facility care or specialty rehabilitation hospital care for eligible individuals with a traumatic brain injury. It supports rehabilitation and promotes choice and community involvement.

Adults with cognitive, behavioral and or physical support needs, whose injury occurred on or after their 22nd birthday and who need specialty rehabilitation hospital care or skilled nursing care, and who meet financial eligibility requirements, may be eligible to participate in this waiver.

“Alliance joins with the TBI community in welcoming the long-awaited approval of this waiver,” said Alliance CEO Rob Robinson. “It will make available an array of services that provides the potential for people with traumatic brain injury to live independent, satisfying lives. We look forward to collaborating closely with DHHS to create a model that can be successfully replicated across the state.”

People interested in learning more about the waiver and how to apply for participation in the waiver can contact Alliance’s Access and Information line by calling (800) 510-9132. As additional developments in the waiver implementation are finalized over the coming weeks they will be accessible on the Alliance website ( by searching keyword “TBI.”

Johnston County Mental Health to Merge with Alliance Behavioral Healthcare

(Durham, NC) – Johnston County Mental Health, the Local Management Entity for public mental health, substance use, and intellectual/developmental disability care for the citizens of Johnston County, will merge with Alliance Behavioral Healthcare effective July 1.

Alliance is a public behavioral health managed care organization, or MCO, responsible for the authorization of services for over 439,000 Medicaid-eligible and uninsured individuals and a population of 1.8 million in Durham, Wake, Cumberland and Johnston counties.

Alliance has been managing Medicaid services in Johnston, as well as those funded by the State since 2013. Service providers working in Johnston have been part of the Alliance provider network for years as well. Aside from a new name and logo, Alliance officials anticipate that Johnston residents will see minimal change as result of the merger.

“Operationally speaking, the staff at Johnston County Mental Health has been a part of Alliance for years now,” said Alliance CEO Rob Robinson. “Our individuals and families, providers and community partners have already become integrated with the Alliance organization, and we anticipate that this will be a seamless transition.”

The merger received approval from the Johnston Board of County Commissioners and the Alliance Board of Directors in March, and is subject to official sign-off from the NC Department of Health and Human Services.

The basic staff structure currently in place in the Johnston office will remain the same. These positions are those that most routinely come in contact with individuals and families, providers and community partners, such as individual and family affairs, community relations and care coordination. The local Alliance office will remain at 521 North Brightleaf Boulevard in Smithfield. Local members of the Johnston Consumer and Family Advisory Committee will continue to function as full participants in the Alliance CFAC Steering Committee.

“We are delighted that the working relationships we have formed with our Johnston LME partners will be officially incorporated under the Alliance banner,” said Cynthia Binanay, Alliance Board Chair. “This makes both organizations stronger going forward and the Alliance commitment remains, as always, to provide clinically-sound, cost-efficient services and supports that make a positive difference in the lives of the citizens we serve.”

Alliance in Touch Newsletter

New Alliance Newsletter Available

We are pleased to introduce the Alliance InTouch newsletter for Alliance employees, friends and community members. The newsletter is designed to help our stakeholders, internal and external, stay “in touch” with what is going on at Alliance and the important work we do to deliver the best care to the people we serve.

Read and download the Alliance InTouch newsletter.