The Quality Improvement Manager will facilitate continuous improvement activities throughout the organization that improve outcomes, efficiency, and/or savings; as well as oversee quality improvement staff to ensure analyses and recommendations accurately demonstrate improvements achieved and opportunities for additional improvements. This position will work at business transformation, process improvement and optimization activities involving the organization and provider network’s overall business functions. The QI Manager is also responsible for discovering, documenting, and supporting the design of projects to deliver effective processes, procedures, and methods that underpin the strategic direction set by organization. Close communication with cross-functional leaders is essential to ensure projects and initiatives have required support and effectively utilize resources.
- Provides expertise and facilitation to quality improvement staff and operational managers in the planning and managing of projects and tasks related to analysis and redesign of business processes.
- Coordinates activities of Process Improvement team members supporting initiatives.
- Responsible for scoping annual quality improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones in accordance with regulatory and accreditation requirements.
- Utilizes expertise in improvement methodologies to ensure the correct design and approach for initiatives.
- Documents and presents findings to all levels of staff and leadership according to contract requirements when applicable.
- Develops project scope, goals, objectives, success criteria, assumptions, and team membership through rigorous analytical processes in collaboration with project sponsor(s). Advocates for interdisciplinary participation in all improvement efforts. Negotiates and defines scope of services provided to teams. Ensures effective project planning. Designs communication strategies for project progress. Identify and implement continuous improvement activities to improve outcomes, efficiency, and/or savings.
- Leads projects including managing resource requirements, timeline and change management tools.
- Evaluates potential impact for improvement projects and provide technical coaching and mentoring of project teams.
- Responsible for directing multiple/complex projects from intake to completion including intake, prioritization, creation of timelines, staffing, communication, study methodology, analysis and report generation.
- Where appropriate, conduct metric and process benchmarking activities with other organizations within and outside the industry.
- Brings subject matter expertise to business transformation projects related to workflows, systems, operating models and best practices across departments.
- Performs independent complex data analysis to support leadership decision making. Types of data analysis include but are not limited to: process measures and performance metrics, productivity, quality measures, and patient satisfaction measures.