Alliance Health complies with applicable federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, creed, religious affiliation, ancestry, sex, gender identity or expression, or sexual orientation. Alliance Health does not exclude people or treat them differently because of race, color, national origin, age, disability, creed, religious affiliation, ancestry, sex, gender, gender identity or expression, or sexual orientation.
Alliance Health provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified American Sign Language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Alliance Health provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, call 800-510-9132 or TTY/TDD: 711 or 800-735-2962.
If you believe that Alliance Health has failed to provide these services or discriminated in another way based on race, color, national origin, age, disability or sex, you can file a grievance with:
Office of Compliance and Risk Management
5200 W. Paramount Parkway, Suite 200
Morrisville, NC 27560
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
- Online: ocrportal.hhs.gov/ocr/portal/lobby.jsf
- By mail:
S. Department of Health and Human Services
200 Independence Avenue SW., Room 509F, HHH Building
Washington, DC 20201
- By phone: 800-368-1019 (TDD: 800-537-7697)
You can get complaint forms here.
The NC Medicaid Ombudsman can provide you with free, confidential support and education about the rights and responsibilities you have under NC Medicaid. Call 1-877-201-3750 or visit ncmedicaidombudsman.org.