Alliance Health complies with applicable federal civil rights laws and does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, age, disability or sex. Alliance and its contracted providers also do not discriminate based on ethnicity, religion, creed, gender identity, sexual orientation, marital status, family/parental status, genetic information, income derived from a public assistance program, political beliefs, or any other category protected under federal or state law.
Alliance provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large-print, audio, accessible electronic formats and other formats)
Alliance also provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Alliance Health at (800) 510-9132. Hearing impaired resources are available through NC Relay TTD/TYY by first calling 711 or (800) 735-2962.
If you believe that Alliance has failed to provide these services or you have experienced discrimination in how services were authorized or provided to you on the basis of race, color, national origin, age, disability, or sex, please let us know. You may call the 24-hour, toll-free Alliance Access and Information Center at (800) 510-9132 or learn how to file a grievance.
If you prefer to contact someone other than Alliance, please call the NC DHHS Customer Service Center at (800) 662-7030. This number is monitored by an external, third-party vendor, and your call will be completely anonymous if you choose. You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, through the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, by mail at U.S. Department of Health and Human Services, 200 Independence Avenue, SW Room 509F, HHH Building Washington, DC 20201, or by phone at (800) 368-1019 or (800) 537-7697 (TDD). Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.